Ultimate Guide To Lazy Boy Furniture Return Policy

Dalbo 20 Jun 2024

Thinking of buying furniture from La-Z-Boy but worried about their return policy?

La-Z-Boy offers a generous return policy that allows customers to return their furniture within 30 days of purchase for a full refund or exchange. The policy applies to all furniture items, including sofas, chairs, recliners, and sectionals. Customers can return their furniture in person at any La-Z-Boy store or by shipping it back to the company. To return furniture by mail, customers must contact La-Z-Boy customer service to obtain a return authorization number. Customers are responsible for the cost of return shipping.

La-Z-Boy's return policy is one of the most generous in the furniture industry. It gives customers peace of mind knowing that they can return their furniture if they are not satisfied with it. The policy also helps to ensure that customers are happy with their La-Z-Boy furniture, which leads to repeat business.

In addition to its return policy, La-Z-Boy also offers a number of other customer-friendly policies, including a lifetime warranty on all furniture frames and a 5-year warranty on all upholstery. These policies show that La-Z-Boy is committed to providing its customers with the best possible experience.

Return Policy for La-Z-Boy Furniture

La-Z-Boy's return policy is one of the most generous in the furniture industry. It offers customers peace of mind knowing that they can return their furniture if they are not satisfied with it. The policy also helps to ensure that customers are happy with their La-Z-Boy furniture, which leads to repeat business.

Timeframe: 30 days from purchase
Items covered: All furniture items, including sofas, chairs, recliners, and sectionals
Refund or exchange: Customers can choose to receive a full refund or exchange their furniture
Return methods: Customers can return their furniture in person at any La-Z-Boy store or by shipping it back to the company
Cost of return shipping: Customers are responsible for the cost of return shipping
Exceptions: There are a few exceptions to the return policy, such as custom-ordered furniture and furniture that has been damaged or used

Timeframe

One of the key aspects of La-Z-Boy's return policy is the timeframe within which customers can return their furniture. Customers have 30 days from the date of purchase to return their furniture for a full refund or exchange.

Provides peace of mind: The 30-day return policy gives customers peace of mind knowing that they can return their furniture if they are not satisfied with it. This can be especially helpful for customers who are making a large purchase or who are unsure about whether the furniture will fit in their home.
Encourages thoughtful purchases: The 30-day return policy also encourages customers to make thoughtful purchases. Customers are more likely to consider their needs and the fit of the furniture in their home before making a purchase, knowing that they can return it if it does not meet their expectations.
Reflects industry standards: The 30-day return policy is in line with industry standards for furniture returns. This shows that La-Z-Boy is committed to providing its customers with a fair and reasonable return policy.
Facilitates customer satisfaction: Ultimately, the 30-day return policy facilitates customer satisfaction. Customers who are happy with their furniture are more likely to return to La-Z-Boy for future purchases and recommend the company to others.

Overall, the 30-day return policy is a key part of La-Z-Boy's commitment to customer satisfaction. It gives customers peace of mind, encourages thoughtful purchases, and reflects industry standards.

Items covered

La-Z-Boy's return policy covers all furniture items, including sofas, chairs, recliners, and sectionals. This is a key aspect of the policy because it gives customers peace of mind knowing that they can return any piece of furniture if they are not satisfied with it. This is especially important for large purchases, such as sofas and sectionals, which can be difficult to return.

The fact that all furniture items are covered by the return policy also shows that La-Z-Boy is committed to customer satisfaction. The company wants its customers to be happy with their purchases, and it is willing to take back any item that does not meet their expectations. This commitment to customer satisfaction is one of the things that sets La-Z-Boy apart from other furniture retailers.

In addition, the comprehensive coverage of the return policy makes it easy for customers to return furniture. Customers do not have to worry about whether their particular item is covered by the policy. They can simply return any item that they are not satisfied with, regardless of the reason.

Overall, the fact that all furniture items are covered by La-Z-Boy's return policy is a key benefit of the policy. It gives customers peace of mind, shows the company's commitment to customer satisfaction, and makes it easy for customers to return furniture.

Refund or exchange

The option to receive a full refund or exchange furniture is a crucial component of La-Z-Boy's return policy. It gives customers the flexibility to choose the best option for their needs, whether that's getting their money back or exchanging the furniture for a different item.

The refund option is beneficial for customers who are not satisfied with their furniture and want to return it for a full refund. This can be especially helpful for customers who have purchased expensive furniture or who have changed their mind about the style or color of the furniture.

The exchange option is beneficial for customers who are not satisfied with their furniture but would like to exchange it for a different item. This can be helpful for customers who have purchased furniture that does not fit in their home or who have found a different piece of furniture that they like better.

The fact that La-Z-Boy offers both a refund and exchange option shows that the company is committed to customer satisfaction. La-Z-Boy wants its customers to be happy with their purchases, and it is willing to work with customers to find a solution that meets their needs.

Overall, the option to receive a refund or exchange furniture is a key benefit of La-Z-Boy's return policy. It gives customers the flexibility to choose the best option for their needs and shows that La-Z-Boy is committed to customer satisfaction.

Return methods

La-Z-Boy's return policy offers two convenient return methods: in-store returns and mail-in returns. Customers can choose the return method that is most convenient for them, depending on the size and type of furniture they are returning.

In-store returns are a good option for customers who live near a La-Z-Boy store. Customers can simply bring their furniture to the store and receive a full refund or exchange. In-store returns are also a good option for customers who are returning large or heavy furniture items, as they do not have to worry about shipping the furniture back to the company.

Mail-in returns are a good option for customers who do not live near a La-Z-Boy store or who are returning small or lightweight furniture items. To return furniture by mail, customers must contact La-Z-Boy customer service to obtain a return authorization number. Customers are responsible for the cost of return shipping.

The availability of both in-store and mail-in returns gives customers the flexibility to choose the return method that is most convenient for them. This flexibility is one of the things that sets La-Z-Boy's return policy apart from other furniture retailers.

Cost of return shipping

The cost of return shipping is an important component of La-Z-Boy's return policy. Customers are responsible for the cost of return shipping, regardless of the reason for the return. This is a common practice in the furniture industry, as furniture items are often large and expensive to ship.

The cost of return shipping can be a deterrent for some customers, especially those who are returning furniture due to a change of mind or a minor issue. However, it is important to remember that La-Z-Boy's return policy is still one of the most generous in the industry. Customers have 30 days to return their furniture for a full refund or exchange, and they can choose to return their furniture in person at any La-Z-Boy store or by shipping it back to the company.

In addition, La-Z-Boy offers a number of other customer-friendly policies, such as a lifetime warranty on all furniture frames and a 5-year warranty on all upholstery. These policies show that La-Z-Boy is committed to providing its customers with the best possible experience.

Overall, the cost of return shipping is a factor to consider when returning furniture to La-Z-Boy. However, it is important to remember that La-Z-Boy's return policy is still one of the most generous in the industry, and the company offers a number of other customer-friendly policies.

Exceptions

The exceptions to La-Z-Boy's return policy are in place to protect the company from fraud and abuse. Custom-ordered furniture is made to the customer's specifications and cannot be resold if returned. Furniture that has been damaged or used cannot be resold as new and may not be safe for use.

Custom-ordered furniture: Custom-ordered furniture is made to the customer's specifications and cannot be resold if returned. This includes furniture that is made in a specific size, color, or fabric. Custom-ordered furniture is also not eligible for a refund or exchange.
Furniture that has been damaged or used: Furniture that has been damaged or used cannot be resold as new and may not be safe for use. This includes furniture that has been stained, torn, or broken. Furniture that has been damaged or used is also not eligible for a refund or exchange.

If you are not sure whether your furniture is eligible for a return, you can contact La-Z-Boy customer service for assistance.

FAQs About La-Z-Boy's Return Policy

La-Z-Boy's return policy offers customers peace of mind knowing that they can return their furniture if they are not satisfied with it. However, there are a few common questions and misconceptions about the return policy that customers should be aware of.

Question 1: What is the time frame for returning furniture?

Answer: Customers have 30 days from the date of purchase to return their furniture for a full refund or exchange.

Question 2: What items are covered by the return policy?

Answer: All furniture items, including sofas, chairs, recliners, and sectionals, are covered by the return policy.

Question 3: Can I return custom-ordered furniture?

Answer: Custom-ordered furniture cannot be returned or exchanged.

Question 4: Can I return furniture that has been damaged or used?

Answer: Furniture that has been damaged or used cannot be returned or exchanged.

Question 5: How do I return furniture?

Answer: Customers can return their furniture in person at any La-Z-Boy store or by shipping it back to the company.

Question 6: Who is responsible for the cost of return shipping?

Answer: Customers are responsible for the cost of return shipping.

Overall, La-Z-Boy's return policy is designed to be fair and reasonable. Customers have 30 days to return their furniture for a full refund or exchange, and they can choose to return their furniture in person or by shipping it back to the company. However, there are a few exceptions to the return policy, such as custom-ordered furniture and furniture that has been damaged or used.

If you have any questions about La-Z-Boy's return policy, please contact customer service for assistance.

Conclusion

Key points of the return policy include:

Customers have 30 days to return their furniture for a full refund or exchange.
All furniture items are covered by the return policy, including sofas, chairs, recliners, and sectionals.
Customers can return their furniture in person at any La-Z-Boy store or by shipping it back to the company.
Customers are responsible for the cost of return shipping.

Overall, La-Z-Boy's return policy is designed to be fair and reasonable. It gives customers the flexibility to return their furniture if they are not satisfied with it, and it makes the return process as easy as possible.

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